Terms and Conditions
TERMS AND CONDITIONS
The Terms and Conditions below tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information, Please read these Terms and Conditions carefully before making a booking with us.
Caladh Inn is owned and operated by Seaforth Hotel (Stornoway) Limited, Company Registration Number SC064817, which is referred to below as “Caladh Inn.” . Also, throughout these Terms and Conditions (‘Terms’) ‘we’, ‘our’, ‘us’ and “Hotel” refer to Seaforth Hotel (Stornoway) Ltd, trading as Caladh Inn ‘You’, ‘your’ etc. refer to the company, partnership, other entity or individual who makes the booking.
The terms and conditions detailed below apply to all bookings made with Seaforth Hotel (Stornoway) Limited trading as Caladh Inn, either at https://www.caladhinn.co.uk/ or via other associated hotel websites or by telephone or otherwise. When you make a booking with us, you guarantee that you have the authority to accept, and do accept, on behalf of your party, the terms and conditions detailed herein.
A contract is formed on the date of issue of our confirmation to you of your hotel reservation which includes or refers to these terms and conditions and states your written requirements for accommodation and services. Your contract is made with Seaforth Hotel (Stornoway) Limited, 11 James Street, Stornoway, Isle of Lewis HS1 2QN, trading as Caladh Inn.
All Bookings at our Hotel are subject to the Terms and Conditions contained herein.
Call our Central Reservations Team on +44 (0)1851 706600 or book online at https://www.caladhinn.co.uk/ or call our hotel reception desk direct on +44 (0)1851 702740.
Our Central Reservations Team is available to take your booking from 9:00am to 5:00pm Monday to Friday.
BOOKING OUR ROOMS
At Caladh Inn, we are committed to delivering attentive service from the moment you decide to choose us for your next visit or business trip to Stornoway. Whether you book via computer, tablet or mobile, it is our aim to make your booking experience as quick, easy and as secure as possible.
All room rates featured on our website or quoted by telephone or otherwise, are offered subject to availability and we reserve the right to refuse any booking for good reason. Only adults aged 18 years and over can book and stay at the hotel unaccompanied. We may require photo identification at time of booking or at check-in (a driver’s licence or passport) as proof of age. If you are unable to present this to the satisfaction of the hotel, we reserve the right to terminate your booking without refund.
We offer a choice of room only or bed and breakfast rates. All prices are subject to availability.
At the time of Booking or at check-in, we will take your credit/debit card details and, in doing so, you agree to authorise the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if your booking includes the supply of certain items or services. No booking shall be treated as confirmed until the details and payment we require have been provided to us.
We offer a range of pricing. Our pricing will fluctuate depending on availability and demand at any given time and are subject to change without notice. Our prices are inclusive of VAT at the current prevailing rate. Your price is guaranteed once you have been given a confirmation number. Price lists for additional items, such as restaurant meals and room service, are on display at relevant locations within the Hotel and are available on request. Any indicative alternative currency rates used to estimate cost and balance of cost are based on current exchange rates and are subject to fluctuation.
BEST AVAILABLE RATES
We work hard to ensure the Best Available Rates that appear on our website booking system offer the best deals available for our rooms compared against all other online hotel booking systems. For details of our best rate guarantee, please see our PRICE MATCH section below. In general, our Best Available Rates are on offer for all dates, subject to room availability.
Book online with Caladh Inn for the best rate, guaranteed. If you find a better publicly available rate anywhere else online, we will match it and discount that rate by a further 10%.
Price Match Terms & Conditions
We guarantee the best online rates for our rooms on https://www.caladhinn.co.uk/ , based on the following terms and conditions:
1. Your original reservation must have been made through www.caladhinn.co.uk/.
2. The lower rate must be found, and the claim made within 24 hours of the original booking being made.
3. Price Match only applies to publicly available rates, which can be seen and booked without any kind of restriction or membership requirement. For example, group and corporate rates are excluded from our Price Match policy.
4. The lower rate found must be for exactly the same booking criteria meaning the same hotel, the same room type, same inclusions, the same stay dates and the same rate description. The cancellation policy and all other terms and conditions of the stay must also be identical.
5. We will verify the lower rate claim and respond within 3 working days* of the claim being made. *Claims will be processed Monday to Friday, 9.00am to 5.00pm.
6. The rate comparison will be made net of any taxes, gratuities or any other fees associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim. Rate differences solely due to exchange rate fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
7. When a claim covers a multiple night stay, the rate comparison will be made against the total room cost on www.caladhinn.co.uk compared to the total room cost on the other website.
8. Price Match is void where prohibited by law. We reserve the right to modify or cancel its price match policy at any time without prior notice.
9. We have the sole right to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Caladh Inn’s decision is final.
To make your claim, email us on: email@example.com
OUR RESERVATION CONFIRMATION
We issue a confirmation number when a booking has been made. This confirmation number is proof that your booking has been accepted by us. No booking shall be binding until we have issued you with a booking confirmation number.
We accept your reservation by sending you an email to the email address that you have provided during the reservation process. The contract between us for the provision of our guest room(s) and any additional services added to your reservation will be formed when you receive this email confirmation from us. Once your booking has been confirmed, it cannot be transferred to another party without our written agreement for you to do so. Transfer requests should be made in writing to our Reservations Team at firstname.lastname@example.org
RESERVATION CANCELLATION AND NO-SHOWS
When booking our Best Available Rates, you may alter or cancel your booking up until 48 hours prior to the day of arrival without charge. For cancellations made after 24:00hrs (midnight) two days before the day of arrival, we reserve the right to make a Late Cancellation Charge of the first night’s accommodation charge for each room that is cancelled.
For rooms booked but not used (No-Shows), we reserve the right to make a No-Show Charge of the first night’s accommodation charge for each room booked and not used.
Should you wish to depart the Hotel prior to the departure date stated on your booking, you may do so without charge by advising us in writing 48 hours prior to the date of your amended departure date. For early departures made after 24:00hrs (midnight) two days prior to your amended departure date, we reserve the right to make an Early Departure Charge of one night’s accommodation charge for each room that is cancelled.
CHANGES AND CANCELLATION BY US
We reserve the right to cancel your reservation should any of the Terms and Conditions contained herein be breached, for instance, failure to meet our payment terms, or providing us with false information. Very occasionally we may need to cancel your booking, for instance if a room goes out of service unexpectedly. In such circumstances you will be given a full refund, but we shall have no further liability to you arising out of such cancellation. We will, however, use reasonable endeavours to try and re-locate any confirmed booking cancelled by us to an alternative location similar in standard to our Hotel.
If you wish to make a dinner reservation, you may do so by visiting our website at https://www.caladhinn.co.uk/ or by contacting us direct on +44 (0)1851 702740.
During peak dates, certain rates may not be available. Certain dates may be subject to a minimum length of stay. All rates are subject to availability.
Individual guests using a single room (where available) may benefit from a reduced rate for this smaller room. When no single room is available, individual guests may book a larger double or twin room for sole occupancy. These larger rooms will have a higher room rate per night than the single room rate. Please ask at the time of booking.
WIFI is available throughout the Hotel is available free of charge to all guests.
Up to two children aged 12 and under can stay and take breakfast for free when sharing a suitable room with two adults on the same room basis. All persons under 18 years of age staying at the Hotel must be accompanied and supervised by a responsible adult at all times. Availability of suitable rooms is limited; cots and portable beds may need to be used where such accommodation is sought. We will determine whether a room is suitable for the purpose of this offer. Cots and extra beds are available. However, their numbers are limited and subject to availability. Additional charges may apply. Please check at the time of booking.
If the room rate booked does not include breakfast:
- Children 5 years of age or younger may dine for free; and
- Children aged between 6 years and 12 years of age shall pay a £10.00 charge for breakfast.
- Children 13 years and over shall pay the full charge for breakfast.
Children staying in their own adjoining room will be charged 100% of the full adult rate paid by the accompanying adults.
GUESTS WITH IMPAIRED MOBILITY
We offer some modified facilities for guests with impaired mobility. Guests with impaired mobility or other particular requirements should check with us in advance that their requirements can be met. Before booking, please call the hotel direct for details of what we can offer to best meet your requirements.
- Guide or assistance dogs are welcome in our public areas.
- We are able to accommodate some dogs, subject to prior notice at time of booking, and our Manager's discretion.
- Your dog will be provided with a dog bed with two bowls and a welcome treat. (Please note dog food is not provided.)
- There will be a room charge of £15.00 per dog per night added to your room account. There is no room charge for guide or assistance dogs.
- You should have vaccination certificates for all dogs.
- All dogs are expected to have been treated in advance for worms, fleas and kennel cough.
- Maximum of one dog per room, up to Labrador in size.
- Dogs are not allowed within our restaurants, with the exception of guide or assistance dogs.
- We shall, to the extent permitted by law, have no liability in the unfortunate event of injury or mortality, or if a dog causes injury or damage to any other dog, person or property, while staying with us at Caladh Inn Hotel.
- You accept responsibility and liability for damage to property or injury to person/s caused by your dog.
Off-street car parking is available and is free of charge. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for any loss or damage however caused (save as may not be excluded or restricted by applicable law).
You (and the other guests in your booking if applicable) are requested to conduct yourselves appropriately at all times and to comply with all Hotel procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests, and their health and safety. You (and your own guests if applicable) are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. Staff employed by us reserve the right to refuse accommodation or services or remove you and other guests in your booking from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case, we shall have no obligation to refund you for lost accommodation, other services, or any other loss or expense incurred.
You shall ensure that you (and the other guests in your booking if applicable) have regard to any regulations imposed by any competent authority, and that nothing shall be done which will constitute a breach of the law.
Smoking is strictly prohibited throughout all public areas and bedrooms at all our hotels. The use of e-cigarettes throughout our hotels is also prohibited, in both public areas and guest bedrooms. A £250 (two hundred and fifty pounds) deep cleaning charge will automatically be levied when evidence is found of guests having smoked in their hotel bedroom.
We operate a responsible drinking policy throughout our hotel property and staff employed at the hotel reserve the right to refuse service if you are in contravention of this policy.
We have a zero tolerance approach to the use of illegal drugs on our Hotel property.
You must not bring any potentially hazardous or otherwise dangerous items on to our premises.
It is your responsibility to ensure that all of your personal possessions and valuables are kept safe and secure at all times whilst visiting our hotel. We accept no responsibility for the loss of, or damage to, your personal possessions and valuables, unless such loss or damage is caused by us. You must ensure that any valuable items are covered by your own insurance. Please note that we do provide safes in our executive rooms.
Children are classed as those between the ages of 2 to 12 years old.
All bookings must have at least one guest in each room or adjoining room who is aged over the age of 18.
CHECK-IN TIME AND REQUIREMENTS
Unless otherwise stated on the booking confirmation, guests may check-in at any time from 2:30 pm on the scheduled day of arrival. Should you arrive at the Hotel prior to 2:30 pm, please ask at our reception desk as early check-in may be available at the discretion of the Hotel Manager. Please note early check-in is not guaranteed.
At the time of check-in, we will take payment for all accommodation charges (room rate, VAT and the charge for any service requested). During your stay the Hotel’s system will calculate the incidentals charged to your room on a daily basis.
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference, their passport/identity card/driving licence and a valid credit or debit card. If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
CHECK-OUT TIME AND REQUIREMENTS
On the day of departure, we kindly ask all guests to vacate their rooms by 11:00 a.m. (unless a later departure is stated as part of your Booking). Late check-out after this time can be requested subject to availability and may be charged at an hourly rate at the discretion of the Hotel Manager. Please leave your room card(s) at our reception desk.
PAYMENT OF HOTEL BILL
Prior to your departure from the Hotel, you will be required to settle your bill in full.
On arrival you will have produced a valid credit/debit card, that you authorised us to use to settle your bill on departure. We shall use the details we took of your credit/debit card to take full payment of your bill. We offer an Express Checkout service. If you wish to use this service, simply tick the Express Checkout option box on your Guest Registration Form when you check-in.
We accept all major credit cards, including MasterCard, Visa, and American Express.
DAMAGE TO HOTEL PROPERTY
We reserve the right, and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
If You are a Company, partnership or other entity booking accommodation for an employee, colleague, or other person, we reserve the right to hold the Company partnership or other entity who made the booking, responsible for any damage incurred to the room or the Hotel during their stay (including without limitation specialist cleaning) or for any items that are missing when they leave.
MAXIMUM ROOM OCCUPANCY
All our rooms are subject to maximum occupancy rules set by us. If you would like further details, please contact us.
Rates which include breakfast, offer a full traditional or continental breakfast with tea or coffee. Lunch and dinner reservations may be made by visiting our website at https://www.caladhinn.co.uk/elevenrestaurant.html or by contacting us direct on +44 (0)1851 702604.
A booking of eight rooms, or more is classified as a group and is subject to our Group Terms & Conditions of business, which differ from our Best Available Rates. For details of our Group Reservations Terms and Conditions, please contact our Group Reservations Team on +44 (0)1851 706600 or email email@example.com
Gift vouchers are valid for one year from date of issue. Our gift vouchers should be presented when paying for your meal. Gift vouchers can be used to settle accounts with the Hotel, either in full or part payment, but change cannot be given. Gift vouchers can only be used up to a maximum of £2,000 in any one transaction. Gift vouchers cannot be exchanged for cash, and if lost, may only be replaced solely at the discretion of the Hotel.
All contracts between you and us will include the terms and conditions stated herein and will be governed according to Scottish Law. Any dispute will be under the jurisdiction of the Scottish Courts. Should any part of the terms and conditions herein be found to be invalid or unenforceable, the remaining terms will not be affected but will remain enforceable. Failure by Seaforth Hotel (Stornoway) Lt to enforce any of the provisions shall not be construed as a waiver of its rights nor affect the validity of the contract, nor prejudice Seaforth Hotel (Stornoway) Ltd as regards subsequent action.
It is your responsibility to bring to our attention any of our terms and conditions stated herein which conflicts with our terms, save that in any event these terms and conditions stated herein shall prevail over any such terms of your own.
TRANSFER OF CONTRACT
We may transfer this contract to another hotel company. We may transfer our rights and obligations under this contract to one of our associated hotels. We will always tell you in writing if this happens, together with the reason for having to do so, and we will ensure that the transfer will not affect your rights under the contract.
You will need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under this contract to another person if we agree to this in writing.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to the contract.
The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, fire, flood, earthquake, extreme adverse weather conditions, natural disasters, pandemics, epidemics, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
LIMITATION OF LIABILITY
The Hotel will not be responsible for the loss or damage of any property left in or sent to the Hotel unless this has been expressly presented for custody in the Hotel’s safe (with a receipt provided) and only to the extent required under the Hotel Proprietors Act 1956 or any other applicable law.
The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Hotel, its employees, contractor or agents or otherwise). The Hotel’s total liability shall not exceed the value of the charges received by it under the Booking.
Nothing contained in the Booking or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Hotel’s negligence or liability for fraud or fraudulent misrepresentation.
YOUR LEGAL STATUTORY RIGHTS
Your legal statutory rights will not be affected by the Terms and Conditions contained herein.
WEBSITE AND SOCIAL MEDIA INFORMATION
While all reasonable efforts have been taken to ensure the accuracy of information on our websites and social media, we do not accept responsibility for errors or omissions and we reserve the right to amend, cancel or vary any of the arrangements featured on our website and/or social media without notice.
Our website is operated by the Hotel. The content of the website is the copyright of the Hotel, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.